Return & Refund Policy

Last updated: September 3, 2026

At OPL OFFICIAL, we want you to be happy with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet our return requirements, we're here to help.

1. Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unworn and unused
• Be in its original condition
• Have all original tags attached
• Be returned in its original packaging where applicable
• Not show signs of washing, damage, stains, odors, or alterations

2. Items That Cannot Be Returned

For hygiene and safety reasons, certain items may not be eligible for return, including:

• Items that have been worn or washed
• Items that have been damaged after delivery
• Items without original tags
• Personalized or customized products
• Items purchased on final sale, where clearly stated

3. Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible with your order number and clear photos of the item.

After reviewing the issue, we will provide instructions for resolving it.

4. How to Request a Return

To request a return, contact us through our Contact Us page and provide:

• Your order number
• The item you want to return
• The reason for the return
• Photos, if the item is damaged or defective

Please do not send items back without receiving return instructions from us first.

5. Return Shipping

Unless the item is damaged, defective, or incorrectly sent, the customer is responsible for return shipping costs.

If the return is approved because we sent you the wrong item or the item arrived defective or damaged, we will provide appropriate instructions regarding the return shipping.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process the refund.

7. Exchanges

If you need a different size or item, please contact us before returning your order.

Exchanges are subject to product availability.

8. Sale Items

Items purchased during a sale or promotion may have different return conditions. Any special return restrictions will be clearly stated at the time of purchase.

9. Contact Us

If you have questions about returns or refunds, please contact us through our Contact Us page.

OPL OFFICIAL
Faith-inspired fashion. Designed with purpose.